Frequently asked questions

Supersonics Money Transfer service has always prioritized convenience for our customers. So follow the simple transfer process below for the safe and secure money transfer:

  1. Signup at Supersonics Money Transfer
  2. Enter the amount you wants to send
  3. Enter details of your recipient and destination
  4. Transfer your money via Credit/Debit Card

You can send money to anyone around the world using:

  1. Bank Transfer thru Trustly
  2. Debit Card/Credit Card Transfer

To start your transfer process, you need to login to your Supersonicz account. Once you are logged in then a dashboard will be open in front of you which includes all of your details, and updated currency exchange rate. Further, follow these process below:

  1. Click “Send Money” button
  2. Select the country where you wants to send money
  3. Choose the method which you wants to use
  4. Enter the amount you wants to send
  5. Select the saved beneficiary or create a new one
  6. For Bank Transfer process enter the details of your bank account
  7. If you choose other methods then enter details accordingly
  8. Re-check all the details and press “Send”
  9. Enter your Bank/Card Details.

Proof of ID

  • Colored picture of passport
  • Colored picture of driving license Colored picture of EU member state ID card with photo

Proof of address

  • Utility bill
  • Bank statement
  • Bank letter
  • Employment letter
  • Credit card statement
  • NHS letter/GP card
  • Official letter from any Government body

Proof of address

  • Pay/wage slips
  • Credit card statement (Document must contain identification such as name and account number)
  • Solicitor Letter, House sale receipt, car sale receipt, etc.
  • Bank loan documents (including mortgages)
  • P60 or P21(Annual Tax Returns)
  • Self-assessment

(Compliance reserve the right to ask for any additional documents / reject payment)

As different transfer methods require different steps to complete the transfer process, so it depends that which method do you choose for your next transaction. Below are a few details about the time for different transfer methods:

  1. Transfer via Debit or Credit card takes just a few minutes, because this whole process is online, and does not require much of verification
  2. If you are using the Online Bank Transfer method then it might take one or two days depending on how soon we get authorization from your bank

There are few other reasons as well that might affect the time of your online money transfer:

  1. If the information provided is not accurate
  2. If there is some local or bank holiday (For Bank Transfer)
  3. When you are sending money to a different time zone
  4. If further information is required for a secure transfer

We have an online tracking system for your transfer status which you can check anytime from our website and Mobile App.

If you wish to cancel any transaction which is under process then simply follow the process below:

  1. Login to your Supersonicz account
  2. Choose the transaction from the dashboard which is under process
  3. Select the option “Inquiry”
  4. Click over the Cancel Transaction Button
  5. Provide the reason for Cancellation

Receiving process is simple because all you need to provide is:

  1. PIN or Transaction ID provided by the Sender
  2. National Identification Card of Receiver